ACCOUNT NOW Prepaid svcs Reviews and Complaints

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ACCOUNT NOW Prepaid svcs Reviews

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  • direct deposit lie



    i have used account now for past 4 years or longer &started out saying no monthly charge if used direct deposit ,then when i got new card because old one expired ? i find now i am charged 9.95 monthly ,i called filed complant ,they stopped it for about 2 months then started again /thats fraud stright up ,i decided to just leave the subject alone ,can,t beat a dead horse /over all i like their serives ,seems like loyal customers would not be charged that 9.95 monthly More...
    (Credit Cards, Finance, Banks)
    gregory583's Picture   gregory583    1 Comments   Comments
  • Restricted Account



    I've used Account Now for almost a year with no problems. Then all of a sudden while trying to use my card for a transaction my card was declined. I called customer service and was told that my account was restricted/closed because of a refund that I received from a merchant. I knew immediately what refund they were speaking of as I had recently made a big furniture purchase from a retailer but then decided the same day to cancel the purchase due to finding something better somewhere else. The merchant cancelled my transaction per my request and refunded the monies to my account. The... More...
    (Credit Cards, Finance, Banks)
  • wont release my funds



    i have an account now prepaid debit card and was using it just fine. a few weeks ago i tried to update my address and the representative said i failed a security question. i then told the representative i did not need the changes made to my account and continued to use my card. about a week and a half later while attempting to use my card , it was declined . i called account now and they blocked my card while i had funds in my account . they asked me to send proof of valid id and my account now card since they had blocked my card because weeks before i had failed to answer a question... More...
    (Credit Cards, Finance, Banks)
  • very unhappy 10 year customer



    This review has been resolved or replied to by this company. I went to an ATM using my account now card and the money didn't dispense to me. Of course I called the number on the ATM but they referred me to dispute it with Account now 400 dollars up in the air gone. I can't get straight answers I'm getting people talking to me that are saying the most stupid things. The rep stated that that ATM isn't affiliated with account now as if there is an account now ATM I should very used or I should have went to a non existent account now bank very unprofessional and dumb. It doesn't take a lot to get to the bottom of my situation if... More...
    (Credit Cards, Finance, Banks)
    Kdranr's Picture   Kdranr    1 Comments   Comments
  • Not Recieving Social Security Deposit



    My mother has not received her Social Security check, has had Account Now services for almost 5 years and has had her social security check deposited into that account, now this month they are saying they have not received it at all, my mom contacted social security and they have told her the first deposit was returned to them so they resent it, the second deposit has not been returned, she called Account Now who has told her over and over again we know nothing, that they do not see that social security has sent it, my mother confirmed with social security the account and routing number and... More...
    (Credit Cards, Finance, Banks)
  • tax money



    I got a account now prepaid visa for my taxes to be loaded on, they gave me an account number and routing number then mailed me the card, the problem came when I tried to activate the card they had closed the card and could give no explantion but they accepted my tax money anyway it went to their bank on Febuary 17 th I have called over and over requesting they return to irs but today is Febuary 26 th and still irs has not received it when I call you are on hold for 45 minutes to 2 hrs just to speak to someone then they yell at you and are very very rude they have even hung up on me every... More...
    (Credit Cards, Finance, Banks)
    rhondawalker's Picture   rhondawalker    4 Comments   Comments
  • ACCOUNT NOW prepaid TOOK MONEY



    This review has been resolved or replied to by this company. This bank has taken over 30000 between 8 people that I know of and as I research this they have been doing this all over the county. STAY AWAY FROM ACCOUNT NOW, NETSPEND, BANK CORP,AND META BANK if you want your money. They will rob you blind, take your money, and tell you nothing. I am putting a class action lawsuit together if any one is interested in joining in. email AGAINSTPREPAIDTHIEVES@GMAIL.COM More...
    (Advertising)
    mytahjay0's Picture   mytahjay0    2 Comments   Comments
  • My money!



    The fact that my account has been restricted makes NO SENSE, I have looked at all of my transactions and none are suspicious, I paid for my motel, received money from my dad and used the card at my place of employment...Who knows if this will be resolved by the time I need to pay for my motel room again on Wednesday?! I have faxed u all the identifying documents I have and if this isn't resolved within the next 48 hours I am canceling my business and turning account now into BBB...just a hassle and unnecessary. More...
    (Credit Cards, Finance, Banks)
  • WTF?!



    This review has been resolved or replied to by this company. On Friday, I found that my account and my card have been restricted, called customer service and they said that I have suspicious activity on my account?! And that I have to fax certain documents to get it resolved, seriously?? Of course it was Thanksgiving weekend...no way to have anyone look over my fax...now it is Monday night, have missed black Friday, rent is due on Wednesday...we shall see what happens tomorrow, but I know one thing, I'm not giving them any more business...DO NOT SET UP ACCOUNT WITH THEM!! No idea why they think I have suspicious activity...I haven't... More...
    (Miscellaneous)
  • Card compromised



    My experiences with Accountnow customer service is horrible. I have been a member of Accountnow for about 5 years and referred many of my co-workers, family and friends. I was contacted on Nov 1 2013 stated that I need to contact customer service center, I contacted customer service center and no one knew any information of why I received a call. I then tried to use my card on on Nov 8 2013 which it said declined. I then contacted customer service again to find out my card number had been hacked and I was at risk. The rep reactivated my card and allow me to withdraw 200.00 dollars off. I... More...
    (Credit Cards, Finance, Banks)
    Gorgeous's Picture   Gorgeous    4 Comments   Comments
  • ACCOUNT NOW WILL SCREW YOU



    IF YOU GUYS HAVE ACCOUNT NOW OR THINKING ABOUT IT DON'T !!! THEY ARE THE BIGGEST CROOKS....WANT AN EXCELLENT PREPAID CARD ????AMERICAN EXPRESS IS THE BEST THEY DO NOT CHARGE YOU ANY FEES AND THEY WILL PROTECT YOU....ACCOUNT NOW IS ONLY CONCERNED THAT YOU MAKE DEPOSITS AND THEY KEEP THEM,,,HOW IN THE HELL ARE THEY STILL IN BUSINESS...THE BETTER BUSINESS GETS KICK BACKS FROM ACCOUNT NOW SO ITS ALL ABOUT MONEY WITH THESE CROOKS..BANCORP HAS NO CLUE WHAT THEY ARE DOING THATS WHY YOU NEED TO CALL BANCORP 409 Silverside Rd Wilmington, DE 19809 (302) 385-5000 GO TO YOUR NEAREST TELLER... More...
    (Credit Cards, Finance, Banks)
  • FRAUDULENT BUSINESS PRACTICES



    My IRS tax refund was to be deposited to the Account Now Visa Prepaid card that I had signed up for but never received. As of April 10, 2013, my funds had been deposited onto the card, again, that I had never received. I had since moved since filing my taxes - and signing up for the card - and called the homeowner to see if I had any mail at that location. She never responded. I called Account Now and spoke to a CS representative who advised me that they would be closing out the card and in order to re-issue another one so that I can have access to my money. All I needed to do was to fax... More...
    (Credit Cards, Finance, Banks)
    sparker323's Picture   sparker323    3 Comments   Comments
  • accountnow stole my 2010 tax refund



    My refund was direct deposited by my taxpreparer to a wrong account. Ive sent all documents requested proving my identity and every other requirement of accountnow. Irs has traced it and they verify accountnow has my money also stating accountnow is not following mandatory procedure when receiving checks that dont match with account holder. The procedure is to send check back to originator which should of been US treasury. Its been 3years, accountnow has blocked me and any card holder that has allowed me to call using their card number. It has been frustrating and caused so much ive kinda... More...
    (Credit Cards, Finance, Banks)
  • REFUND DEPOSITED CANT TALK TO HUMAN



    This review has been resolved or replied to by this company. IM EXPECTING MY REFUND THIS YEAR TO COME ON MY CARD WHICH WAS ORDERED FEB.1,I CALLED ACCOUNT NOW AND ENTERED MY SOCIAL SECURITY NUMBER BECAUSE I DIDNT RECEIVE MY CARD. TURNS OUT IT WAS SENT TO THE WRONG ADDRESS AND I HAVE TO SEND A FAX WITH MY ID, SS CARD, AND A BILL, SO DID THAT AND NOW I AM BLOCK FURTHER WHERE I CANT TALK WITH ANY ONE LIVE BECAUSE ITS ASKING FOR MY SS NUMBER OR CARD, AND WONT ACCEPT IT. THEREFORE I CANT SPEAK WITH ANYONE AT ALL. HELP NEED A LIVE PERSON!! More...
    (Credit Cards, Finance, Banks)
    SHAELLI0412's Picture   SHAELLI0412    5 Comments   Comments
  • Giving Me The Run Around



    I nover recieved a card for my Account Now Acct (the 2nd one) and I have direct deposit for the acct whe I called the company the told me that I need to fax them a copy of my DL,SSN, and an utility bill and it will take 3 to 5 days for review, well its day 6 and I called agein to check whats going on and the csr claims that they havent received any information from me and to fax it again. I will give them until Tuesday afternoon for my money or I will be filing a lawsuit against Account Now More...
    (Credit Cards, Finance, Banks)
    mahogany's Picture   mahogany    2 Comments   Comments
  • Thief



    I have had my card now for two months and had my federal tax put on the other day a walmart my card was declined to put money on a pre paid cad for gas the cashier tried 3 times and when i looked at my account that night the money was taken out for 219.00. I called walmart and they provided me with all paper work to show that the transaction had been canceled from their end. When I called account now and spoke to them they claimed that the money had been put back on my account the same day. Yet the balances on my account never changed. Then they tried to tell me that the balance at the end... More...
    (Credit Cards, Finance, Banks)
    rsargent72's Picture   rsargent72    0 Comments   Comments
  • restricted



    credit card restricts my account with no warning ,,,does not even ask my side .my children who i manage there income/with noterised statements. i got there cards for them decided to up and leave and also abandonded there child with me .decided to call the credit card company and say all transactions where not autherised just to cause havic on the family...where the math i have had my card the longest nothing new has happened on these cards it has always been the same activity. you think they would see that and know what ever complaint they recieved was false..i am very disappointed in... More...
    (Credit Cards, Finance, Banks)
  • RESTRICTED ACCOUNT



    my son in law and daughter have lived with me 3 years and i have notorised statements i handle there finances. i even got them there cards and set them up,,,i have did transfers for my whole family for several years. now these two get up and run and abandoned there child with me and call and freeze my account and the rest of the familys saying these transactions where not legal. i get no email or phone call just told it would take 30 to 90 days to settle and our money is frozen. i have been a card user longer then the rest and have managed the money for several years in the same... More...
    (Credit Cards, Finance, Banks)
    RESTRICTED's Picture   RESTRICTED    3 Comments   Comments
  • refund services



    I run a tax service and my fee for doing other people taxes were sent back to the IRS because i was told that in the terms and conditions that i couldn't get a direct deposit unless it was in my name. There is not anything or anywhere in the terms and conditions that it says that you can't have a direct deposit in someone else name. when i looked at my account on the website it said that my card was lost or stolen. i never reported it lost or stolen. this is my business and a way of my living. i don't understand how if they allowed other deposits to go in on the 28th of Jan,... More...
    (Credit Cards, Finance, Banks)
  • Frozen bank account



    I received my $400 state tax return on 2/4. I paid for lunch at the olive garden and paid off the TV I had on layaway at the local pawn shop. When I went to get more minutes on my pre paid cell phone a few hours later that evening, they said my card was declined. I went to the bank machine to pull out cash, and it said I wasn't an authorized user. A different bank machine said I wasn't able to access my account also. When I logged on to Accountnow. com it said my account was restricted and that I should call customer service. The website said customer service was open, but it... More...
    (Credit Cards, Finance, Banks)
    mel52770's Picture   mel52770    4 Comments   Comments
  • Review



    DO NOT GET ACCOUNT NOW!!! It freakn' sucks! First of all, account now has to be the dumbest banking service in the world. Not only do they charge you 10 bucks (of YOUR MONEY) a month for simply having an account, but on top of that, if you loose or misplace your card, or don't have your account number they charge you $15 dollars to replace it. WTH! If you loose your card, you cant transfer your money to another account without the card number, nor can you use your money without the card. So basically, if you are really in need of YOUR MONEY, you are shit out of luck! And... More...
    (Credit Cards, Finance, Banks)
    vexrose's Picture   vexrose    0 Comments   Comments
  • Income



    STAY AWAY FROM THIS PREPAID CARD!! This card isn't any good when it comes to using their direct deposit of your federal and state benefits. I don't understand WHY they just don't say no TAX refunds for this card! I had my tax refund deposited on this card and they closed my account the same day my REFUND hit my card.. Asked me to fax in everything to them.. BUT they had already sent my refund back to the IRS.. So I ask myself why send in all this information when you just delyed my refund almost 2 months waiting for it to resend in the mail... DO NOT DEPOSIT YOUR TAX... More...
    (Credit Cards, Finance, Banks)
    skrilla1's Picture   skrilla1    1 Comments   Comments
  • incorrect charge/posting



    sometime ago i notified account now that another individuals pension and ss number were posted on my account. i called to notify them as i did not want his money . simultaneously i brought up another issue regarding a posting i did not recognize as mine for 60 bucks. at the time i declined to continue continue with the posting problem of 60 dollars as they would have suspended the use of my card. upon calling back to revisit the 60 dollar discrepency, i was told declineing the suspension the first time denies me the right to persue the issue now. More...
    (Credit Cards, Finance, Banks)
  • They are Theives!!!!



    Account Now froze my account on Monday, May 24,2010. When I called I was told it was frozen due to "suspicious activity" on my account. I had recieved a refund on my card that they flagged my account for. I was asked to fax in documents, which I promptly did. I received a fax confirmatioon tuesday morning from sending them in to Acct. Now. I was told that my funds would be released by wednesday morning, they were not. I called, a representative in the risk deptartment informed me that they were in review and would be released to me that afternoon. They were not. I called... More...
    (Credit Cards, Finance, Banks)
    MissFahie's Picture   MissFahie    0 Comments   Comments
  • Debit card



    This company sucks. Got my new prepaid debit card. In the letter where i recieved my card, it gave me a routing and account number..with a nifty tear off card to keep in my wallett. I used this card to file my taxes. Come to find out, the routing number is completely wrong. Called account now, and they simpy replied that that routing number goes to another bank. I was on the phone for 45 mins. I look up the other bank and call them. They are in fact parters with account now.. but they coud not help me!! You have to Call account now they said. So i did, again.. and there is nothing acount... More...
    (Credit Cards, Finance, Banks)
    tippielynne's Picture   tippielynne    2 Comments   Comments
  • LOST!



    I am so incredibly worried. I was stupid enough to get an AccountNow card and chose to have my state and federal refunds direct deposited onto it. I was checking on the status of my returns and I saw that my state was deposited yesterday (01/26/2010). I was so excited! I quickly logged into my account only to find a balance of 0.28 and I flipped out. I was so worried wondering why my state refund was not showing up on my AccountNow card. I quickly called my state's office to find out if they had for sure direct deposited my refund and they said that they had. I thanked the kind... More...
    (Credit Cards, Finance, Banks)
    acbt4's Picture   acbt4    6 Comments   Comments
  • WARNING! ALERT! DO NOT BUY INTO!



    I have funds being wrongly held and for over 30 days contradictory to terms. Customer service is not cooperative with disputes. Funds are distributed unauthorized to??? so I have stopped direct deposits for a loss to them of multi thousands per year. Unable to access online transaction info beyond last 4 transactions. Searching for others for possible class action suit. Will notify FTC and BBB. It is not possible to reach resolution with this company. AVOID THEM!!! Will be auditing all account activity as well on several cards. More...
    (Credit Cards, Finance, Banks)
    artsearl's Picture   artsearl    0 Comments   Comments
  • Terrible Company



    Getting an account with this company was a terrible Idea. First of all, there is a $9.95 service fee, every month. The only way to deposit money with no charge is to have your paycheck directly deposited. There is even a $.50 charge to call their "customer service" number. But don't be fooled, you won't get very much service. You will get an automated menu, not offering you any option to talk to a live adviser. I kept pressing "0", which was a suggestion from a friend. It actually got me through. Not only do they charge you 50 cents to make the call to... More...
    (Credit Cards, Finance, Banks)
  • Stay away from this card!



    I totally agree- 100% about the ongoing problems with Account Now. They are a nightmare to deal with. The biggest part of the problem is that you set up your account solely online-no id required and very few verification questions answered, so if you make any kind of mistake such a typo or have an address update, watch out! You can't update your info online like a regular bank (ie: Chase, Bank of America, etc). They make you call in and then the nightmare really gets going. I have been trying to change my address to the correct mailing address for over 2.5 months and my account remains... More...
    (Credit Cards, Finance, Banks)
    ld4745's Picture   ld4745    0 Comments   Comments
  • Account NOW Prepaid



    This is the worst possible card you can get. STAY AWAY!!!! You will only get bad customer service and long hold times as they are in India and could care less what happens to your hard-earned money!!! I have had nothing but problems ever since I filed a dispute claim with them. They closed our account just before my paycheck was going to be deposited (direct deposit) and then had to call them to have them repopen it. When my wife's check was scheduled to be deposited (also direct deposit) they finally closed it with little or no explanation. I have nothing good to say about this... More...
    (Credit Cards, Finance, Banks)
    carduser234's Picture   carduser234    4 Comments   Comments

ACCOUNT NOW Prepaid svcs Reviews By Product


ACCOUNT NOW Prepaid svcs Comments


Paulchartier says: (3 months ago)
 0
I filled out for a account now card over two weeks ago, when i did so they gave me my routing Number and account Number so that i could go ahead and set up my direrct deposit through my employer. Well that was two weeks ago and i have still not got my card. It is saterday and my rent is due along with all my other bills and i have no way to pay them because all my money from my check is on this card. Ive called at least 7 times trying to talk to someone in charge to see how i can get my money. No one has tried to helpe other then saying there is nothing i can do till i get my card even though it says right on line i have over 400$ on that card, have the routing and accout Number nut yet they cant in any form give me my money.or let me get my money out that account. The card was saposed to be here within ten days and its well passed. My uncle is one of the best lawyers in the state of georgia and if this does not get resolved very soon i will have to take legal action.



mjd316 says: (1 year ago)
 0
I had our tax refund direct deposited to my Account Now card, and on the day of deposit, my account was restricted. The next day I called to check the balance and the automated system didn't recognize my information. I called customer service using my wife's Account Now information and was told that my account is under review. I call back before close of business and finally get on touch with the risk department and they instructed me to send in a fax copy of my photo ID, Social Security card, and utility bill. They told me that doing this would verify who I am and once that is done, the restriction on my account will be lifted.Since this has happened, I am unable to pay my rent (back rent and present rent), which means that my family will soon be evicted. This all because my account was restricted without warning. You can reach me at mjd316@gmail.com



mjd316 says: (1 year ago)
 0
I've been with Account Now since 2011 and now have a problem with the company since our tax refund was direct deposited to them. On the day of my return deposited, my account was restricted without warning. When I called to check the balance of my account, the automated system does not recognize my information. I had to use my wife's Account Now card to get through to customer service. They said that my account was under review because of suspicious activity on my card. I was instructed by their risk department to send them a fax copy of my photo I'D, Social Security card, and utility bill. I called them again yesterdaymorning



justapain says: (3 years ago)
 0
I am physicaly disabled and suffer from severe depression after 30 years as an iron worker I have direct deposit of my social security check going to my account now account. As of july 1 2011 social security sent my check to my account now account and they claim they never received it after waiting 7 days for thier bank to process it and giving them the benefit of doubt, they still claim not to have received it and I have proof that social security sent it to my account now account, I have called them and spoke with several supervisors and they have done nothing to resolve this!! This is my only source of income and now I have nothing and am going to have my electricity shut off and possible eviction thanks to account now!!! This is the worst company to do buissness with and thier customer service is void. I have filed a formal complaint with the BBB and also the US Treasury department, because this involved a federal check!!! If you have an account with them CANCEL IT!! RIGHT NOW!!!



dld1214 says: (4 years ago)
 0
BEWARE THE COMPANY TERMS ARE NOT CONSISTANT WITH THERE PRACTICES. POOR CUSTOMER SERVICE, CHARGES TO CHECK YOUR BALANCE?
THEY WILL HOLD $75-100 OF YOUR MONEY FOR 1-4 DAYS IF YOU USE YOUR CARD AT A GAS STATION. LUKOIL DID NOT POST A SIGN STATING THIS PRACTICE AND I CAN FIND IT ANYWHERE IN THE CONTRACT AGREEMENT AS THEY STATED AFTER CALLING ACCOUNT NOW, THE SUPERVISOR REFUSED TO SEND A COPY OF THE CONTRACT NOTING THIS. IMPOSSIBLE TO RESOLVE THIS - IS THIS A SCAM THINK TWICE. I HAVE EMAILED THE COMPANY WITH NOT RESPONSE.!!!!!!!!! USE A USA BASED COMPANY



soangryatthem says: (4 years ago)
 0
terrible company..a store basically stole money from me...they said my card was not going through. I did not purchase. but then there was a charge on my card...twice. AccountNow will not refund my money after almost three months after i reported it...I called and talked to a supervisor today who said essentially I needed to go back to the store to get info...this is THEIR job. The supervisor didnt even have the store's number on my case, so i assume, they haven't even called.
Also, a hold was put on my card. They will not give it back to me. They wanted the company to fax info to them so they would release it. the company did..and accoutn now said that wasnt enough. this credit card company has stolen $86 and will not advoacte for me to get my $216 back from a store where i never entered a pin or signed a receipt. they are absolutely terrible. Absolute thieves. I'm reporting them to Better business bureau right now, where I've seen several other complaints against them on the BBB review site. Absolutely shameful.



mamacita2428 says: (4 years ago)
 0
How long does it take for a return to be put back onto a accountnow debit its been a whole day please help



mamacita2428 says: (4 years ago)
 0
I returned a product back to the store after purchasing it with my account now debit card sears returned the money back to me ($105.99) I go to walgreens to get my daughter some formula and my card was declined insuffiecent funds I waited a hour and checked my account for my money and it still it wasn't there its been a whole day and my money is not there if it was $2 it wouldn't bother me I have the reciept showing the money was put back onto the card please contact me asap at mamacita2428@gmail.com thank you for your time




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